Thanks for your interest in shopping with us.  Please read before confirming your purchase.  You have agreed to these terms once an order has been submitted.

 

DISCLAIMER & ALLERGY WARNING

No one takes better care of your skin than you do.  No one knows your skin and body like you do.  I will do my best to disclose any and all ingredients used to make my products.  Equipment may come into contact with milk, soy, or nuts.  Research all ingredients to avoid allergic reactions. 

All products are for external use only--do not ingest ANY of my products.  Do not use on damaged or broken skin.  Test all products on a small area of skin before applying or using on your whole body.  Monitor and discontinue use if any redness, swelling, or irritation appears or persists.  ANY product, produced commercially or small-batch, is used at the customer's risk. 

Myrrh & FrankinSCENTS, LLC does not employ and is not a healthcare or medical professional and does not make any medical or healthcare claims.  Ingredients are selected based on the perceived value they add to the product.  If you are pregnant, nursing, on medication, or prone to frequent allergic reactions, check with your healthcare professional before use of any products, not just ours.  Statements made on this site have not been reviewed by the FDA.  Myrrh & FrankinSCENTS, LLC does not accept any responsibility for any misused products, poor judgement, injury, or accidents.  Be safe.  Be smart.  Enjoy!

 

~~~~~~~~~~~~ REFUNDS, EXCHANGES & SHIPPING FAQs ~~~~~~~~~~~~

 

CANCELLATIONS

I gladly accept cancellations.  Just request a cancellation within 24 hours of purchase.  I cannot guarantee a cancellation after 48 hours.  Orders CANNOT be cancelled after they have shipped.

 

RETURNS & EXCHANGES

I don't accept returns or exchanges due to the nature of our products.  If there is a problem with your order, please contact me.

Items will not be resold once they have left our supervision, even products still in the original packaging.

In the event that I made a mistake on your order, please notify me within 48 hours of receipt and I will replace the item.

I do not offer a refund on orders that are returned due to an incorrect shipping address on the order.  I can resend for an additional shipping charge to the customer.

If you do not pickup your order or refuse delivery and it is returned to me, a refund will not be offered.

 

CUSTOMER SATISFACTION

I will do my best to give full notes on the scent profiles of the products.  Each person perceives smells differently and as products sit different notes will come to the surface or dissipate.  With this in mind, a refund will not be issued on the basis of an "unsatisfactory" smell.  Even unscented items will bear the fragrance of their base ingredients (read more about this in the Tips & FAQs).   Please keep this in mind when trying a new fragrance and purchase just one or two to sample first.  I want you to be happy with your purchase and return for more.  If something is not to your liking--don't leave negative reviews on social media, please contact me.

 

SHIPPING

Processing time: please allow up to 3-5 business days.  RUSH orders not offered.

Only available in the continental United States.

Items will be sent to the confirmed address listed on your invoice when you complete your order form.

I will keep product and shipping costs as low as possible but keep in mind the small scale of our business.  

At this time we utilize flat rate shipping options through the USPS.  I will pack as many items as will reasonably and safely ship in the appropriate box based on the amount of items purchased.  Shipping rates and options are calculated at checkout.

 

 

CONDITIONS OF RETURN

Customers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss of value.

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