Disclaimer, Purchasing & Shipping FAQs

Thanks for your interest in shopping with us.  Please read before confirming your purchase.  You have agreed to these terms once an order has been submitted.

 

DISCLAIMER & ALLERGY WARNING

No one takes better care of your skin than you do.  No one knows your skin and body like you do.  I will do my best to disclose any and all ingredients used to make my products.  Equipment may come into contact with milk, soy, or nuts.  Research all ingredients to avoid allergic reactions. 

Myrrh & FrankinSCENTS, LLC. and its associated brands Andrea Marah, Andrea Marah TV, and Myrrh & FrankinSCENTS (heretofore referred to solely as Myrrh & FrankinSCENTS, LLC.) are not and do not employ medical, law, or financial professionals, therefore, any advice or statements made by Myrrh & FrankinSCENTS, LLC. should not be taken as medical, legal, or financial advice. All statements or information provided or implied on this site are for informational purposes only to give the reader (this is you) or viewer (also you) a starting point for their own in-depth research. By implementing any advice taken from this site or any associated materials such as linked articles or embedded videos, the visitor (yup, you too) agrees to not hold Myrrh & FrankinSCENTS, LLC. responsible in any way for damages incurred from inaccurate, misunderstood, or misused advice. Information on this site is accurate to the best of our ability at the time written and is not meant to intentionally mislead and misrepresent. Information may or may not be updated. Always do your own in-depth research.

ALL of our recipes, raw ingredients, and products are for external use only. Do not ingest any of our formulations, raw materials, or prepared products. Please consult a licensed medical professional before adding new products to your daily skincare regimen. Do not use on damaged or broken skin.  Test all products on a small area of skin before applying or using on your whole body.  Monitor and discontinue use if any redness, swelling, or irritation appears or persists.  ANY product, produced commercially or small-batch, is used at the customer's risk. Refunds are not offered based on these conditions.

Myrrh & FrankinSCENTS, LLC does not employ and is not a healthcare or medical professional and does not make any medical or healthcare claims.  Ingredients are selected based on the perceived value they add to the product.  If you are pregnant, nursing, on medication, or prone to frequent allergic reactions, check with your healthcare professional before use of any products, not just ours.  Statements made on this site have not been reviewed by the FDA.  Myrrh & FrankinSCENTS, LLC does not accept any responsibility for any misused products, poor judgement, injury, accidents, or reactions.  Be safe.  Be smart.  Enjoy!

 

COPYRIGHT & TRADEMARK

Andrea Marah, Andrea Marah TV, Myrrh & FrankinSCENTS, the stacked and horizontal M&F logos, the frankincense flower outline, the AM logo, and slogans are the trademarks and intellectual properties of Myrrh & FrankinSCENTS LLC. 

All images on this website are the sole property of Myrrh & FrankinSCENTS, LLC., are licensed for use or used with permission from the original creator, or part of the public domain. No other entities or individuals have permission to EVER use photos posted to our site, social media, or marketing to reuse as their own original works or product photos. Sharing must in someone way link back to our website or social media for credit.

Do not use ANY of our images or other associated symbols without express written permission. 

 

CUSTOMER SATISFACTION

I will do my best to give full notes on the scent profiles of the products.  Each person perceives smells differently and as products sit different notes will come to the surface or dissipate.  With this in mind, a refund will not be issued on the basis of an "unsatisfactory" smell.  Even unscented items will bear the fragrance of their base ingredients (read more about this in the Tips & FAQs).   Please keep this in mind when trying a new fragrance and purchase just one or two to sample first.  I want you to be happy with your purchase and return for more.  If something is not to your liking--don't leave negative reviews on social media, please contact me.

 

~~~~~~~~ RETAIL REFUNDS, EXCHANGES & SHIPPING TERMS ~~~~~~~~

 

CANCELLATIONS & FEES

I gladly accept cancellations. Just request a cancellation within 24 hours of purchase (unless the order has already shipped).  I cannot guarantee a cancellation after 48 hours.  Orders CANNOT be cancelled after they have shipped.

Orders requiring cancellation will be subject to a cancellation fee of 2% of the total order including taxes and shipping, rounded up to the nearest dollar) to cover payment processing expenses.

 

RETURNS & EXCHANGES

I don't accept returns or exchanges due to the nature of our products.  If there is a problem with your order, please contact me.

Items will not be resold once they have left our supervision, even products still in the original packaging.

In the event that I made a mistake on your order, please notify me within 48 hours of receipt and I will replace the item.

I do not offer a refund on orders that are returned due to an incorrect shipping address on the order.  I can resend for an additional shipping charge to the customer.

If you do not pickup your order or refuse delivery and it is returned to me, a refund will not be offered.

 

SHIPPING

Processing time: please allow up to 3-5 business days (a maximum of 7 days).  RUSH orders not offered.

Only available in the continental United States.

Items will be sent to the confirmed address listed on your invoice when you complete your order form.

I will keep product and shipping costs as low as possible but keep in mind the small scale of our business.  

At this time we utilize shipping options through the USPS.  I will pack as many items as will reasonably and safely ship in the appropriate box based on the amount of items purchased.  Shipping rates and options are calculated at checkout.

 

CONDITIONS OF RETURN

Customers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss of value.

 

~~~~~~~~ DIGITAL PRODUCTS CONDITIONS & DELIVERY TERMS ~~~~~~~~

 

PLEASE READ CAREFULLY BEFORE PURCHASING. By purchasing our digital products, you have agreed to the following:

Copyright 2022 Andrea Goodwyn All rights reserved. All digital products are intended for the personal use and enjoyment of the buyer. No parts of this booklet or THIS LISTING, INCLUDING PHOTOGRAPHS, may be reproduced or distributed in any printed or electronic format. this includes ALL Social Media Sites.

If you choose to sell your finished products, you may, but it is your sole responsibility to ensure the complete safety of your products by manufacturing in a clean, sanitary environment and by following all of the laws and regulations regarding the sale of cosmetics in your country of residence.

 

DISCLAIMER

The information provided in this booklet is the result of research and experience by me, Andrea Goodwyn. All of the recipes have been developed and/or tested by me but this does not negate the need for testing by the buyer with their own sourced ingredients since many factors can influence the end result of a product. I have tried to be as precise and accurate as possible with my instructions and descriptions of the recipes and the ingredients. Neither the products nor their ingredients are intended to diagnose, treat, cure or prevent any disease. It is strongly recommended that you do your own research regarding the safety of ALL ingredients, including and especially essential oils. The ingredients included in these recipes have been deemed safe for use in the percentages provided. Deviation from these formulas in either percentages or substitutions of ingredients, resulting in an undesirable result or effect, is the sole responsibility of the buyer.

 

DIGITAL RETURN & REFUND POLICY

Due to the nature of these products or services, a refund or credit cannot be issued for any reason. Please follow all instructions to properly access your products and contact us in the event of any issues.

 

~~~~~ WHOLESALE REFUNDS, EXCHANGES & SHIPPING TERMS ~~~~~

 

WHOLESALE DISCLAIMER

All M&F products are for external use only. Keep out of reach of children and pets. Use caution due to potential slip hazards. Always consult a medical professional before using new products. Information listed is not intended to diagnose or treat any conditions. By purchasing from Myrrh & FrankinSCENTS, you agree to not hold M&F responsible for any reactions, allergic or otherwise, experienced by you or your customers--use at your own risk. Review our full Disclaimer & Allergy Warning listed above BEFORE confirming purchase.

 

WHOLESALE PURCHASING CONDITIONS AGREEMENT

Wholesale products can NOT be purchased with discount codes due to steep discounts already applied. Orders containing both a discount code AND product labeled “wholesale” will be refunded (MINUS a cancellation fee to cover payment processing expenses) and cancelled. It is recommended that you create a separate order for wholesale purchases to avoid this conflict.

 

WHOLESALE CANCELLATION & FEES

Orders requiring cancellation will be subject to a cancellation fee of 2% of the total order including taxes and shipping, rounded up to the nearest dollar) to cover payment processing expenses.

 

WHOLESALE RETURNS POLICY

Due to the custom and hygienic nature of this product—all sales are final. Myrrh & FrankinSCENTS, LLC. is responsible for getting your order to you safely. I do not offer a refund on orders that are returned due to an incorrect shipping address on the order.  I can resend for an additional shipping charge to the customer. If you do not pickup your order or refuse delivery and it is returned to me, a refund will not be offered. If any items arrive damaged, please notify us within 5 days of arrival for a replacement.  After this time, M&F cannot be held responsible for the items.  To preserve the color and quality of the product, keep out of heat and direct sun. 

 

WHOLESALE SHIPPING POLICY

Wholesale product listings have individual processing times, please note this when placing a wholesale order. Wholesale orders will be shipped according to the latest processing time in an order.

Items will be sent to the confirmed address listed on your invoice when you complete your order form.

I will keep product and shipping costs as low as possible but keep in mind the small scale of our business.  

At this time we utilize shipping options through the USPS.  I will pack as many items as will reasonably and safely ship in the appropriate box based on the amount of items purchased.  Shipping rates and options are calculated at checkout.

 

Thank you for choosing M&F for your wholesale needs!